The upcoming 2020-2021 season has become known as our “Make-It-Work” season and we have implemented many (temporary!) protocols to move forward with creating art as safely as we can. Our intention is to open our 39th season on September 11, 2020. However, amid this global pandemic, everything is subject to change.
We are keeping a diligent eye on the situation and will remain flexible while maintaining the highest level of safety possible. If at any time we can reverse any of these suspensions, we absolutely will. We appreciate your patience through these temporary changes.
Main Stage Productions
We have filled the season with shows that feature smaller casts, yet still uphold the quality that we have come to be known for. This way we can stay under the maximum number of people allowed in the space as dictated by local government/health expert recommendations.
We will not be announcing our entire season all at once as we normally do. We will only be focused on the current and upcoming show through the course of this season. This is so that we can make any changes necessary to stay on top of any COVID issues that may arise.
Seating
To follow social distancing recommendations, we are limiting our audience to 50 patrons per performance (about 20% capacity). This allows us to keep ample space between occupied seats as well as our actors and musicians socially distanced from the audience.
Season Packages
Unfortunately, due to the way our season packages are built and the new distancing requirements, we are suspending season packages for the 2020-2021 season. Subscribers will be offered advance sales opportunities for each production before sales are opened to the general public.
We know that one of the biggest perks for our season package holders is having your same seats for every production. DON’T WORRY!! Your seats will be rolled over from the 2019-2020 season when we begin to renew for the 2021-2022 season. You will be back in your favorite seats before you know it!
Coupons
Due to limited seating capacity and suspension of concessions, we will not be issuing “Bring-A-Friend 1/2 price” coupons or any of the standard concession coupons during the 2020-2021 season. However, we will have many offers and promotions over the course of the season to allow our loyal subscribers to get a great deal!
Ticketing
Until the COVID situation is under control and resolved, we are suspending all in-house printed paper tickets. All ticket sales, whether purchased online, over the phone, or in-person, will receive Print-At-Home tickets via email. Patrons can either print these tickets at home or download them on a phone/tablet/device to be shown when they arrive at the theater. Our staff and volunteers will be trained to scan these e-tickets without touching either the Print-At-Home ticket or the device. It is our focus to reduce as much germ transmission as we can. Any patron experiencing difficulty with the technology side of e-ticketing can contact the Box Office during regular Box Office hours and we will do everything we can to find a work around.
Box Office During Performances
To negate crowding, germ transmission, to observe social distancing, and keep patron traffic flowing, the Box Office will not be available for advanced sales or exchanges during a performance. Staff will be present for the performances, however, they will be assisting traffic flow, running the elevator, and assisting with seating.
Will Call
There will also be no Will Call since all tickets will be sent as e-tickets.
Programs
To assist with limiting germ transmission, there will be no hard copy programs provided at the performances. Ticket holders will receive an email containing a PDF version of the program the day of the performance. The program will also be available on our website during the run of a production.
Masks & Social Distancing
Everyone in the building during a performance will be required to wear a mask and observe social distancing behavior. The only exception to this rule is the actors on stage who will perform mask-less or wear face-shields. Patrons will be asked to observe all traffic designations (Example: Enter Only Staircase vs. Exit Only Staircase). Patrons who live/attend together may ignore distancing within their group. Elevator runs will likewise be limited to patrons who live/attend together.
Concessions
To further assist with limiting germ transmission and crowding we will suspend concessions until that time as we feel we can once again offer them safely.
