Position Title: FLSA Status: Part-Time, Non-Exempt

Reports to: Patron Experience Manager Compensation: $17.00-$19.00/hour

Revised: June 2023


The Patron Experience Associate is responsible for creating, maintaining, and enhancing a cultural environment and physical space where patrons can build relationships and connect with live theatre and the arts at Town Hall Arts Center (THAC)! Associates in this role will assist patrons in finding the perfect arts experience by providing general information, selling and upselling ticketed events, fulfilling donation and gift certificate requests, all while embodying outstanding customer service skills and accuracy through the Box Office. 

Patron Experience Associate -Day

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hiring (2) Shifts:

Weekend Schedule Between Shows: Saturday, Sunday, Monday (10:45-4p)
During Shows: Friday (9:45-5pm), Saturday (9:45-4p), Monday (9:45-5p)

Weekday Schedule: Tuesday-Thursday (9:45am-5pm)


  • Patron Experience
  • Greet and provide general information about THAC and other Littleton events to lobby visitors.
      • Sell, upsell, and fill all ticket, season package, art purchases, gift certificate requests etc. using the ticketing program (Spektrix).
      • Assist and resolve any patron issues related to ticketing/accessibility, etc.
      • Facilitate reservation, payment of, and all follow up for Group Sales
      • Assist Education Department through camp/class registrations and some email communications with caretakers.
      • Maintain a positive and clean space for patrons, including basic cleaning in the lobby and gallery, set up of gallery daily, etc. 
  • Administrative
      • Ticketing Software (Spektrix) – Maintains accurate patron accounts in Spektrix. Produces Daily Sales Reports to record transactions by type of payment and revenue for Patron Experience Manager. Will be responsible for balancing all cash and check sales against this sales report after every shift.
      • Cash Handling – Ability to reconcile cash bags from weekend performance revenue and create a change order
      • Communication – Responsible for front line communications, including but not limited to answering and returning phone calls, answering/returning/forwarding emails, using a radio, etc.
      • Reporting – Assist Patron Experience Manager in creating weekly reports regarding sales, walk-ins, etc.
      • General Receptionist duties including but not limited to, answering multi line phone system, returning voice and emails promptly and accurately, intermediate, or advanced knowledge of Microsoft Office, comfortability in using and sending pdf documents, etc. 
  • Performs other duties as necessary for the success of THAC.

Supervisory Duties (if any)

This position has no supervisory duties.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Abilities:

  • Ability to follow all THAC policies, procedures, standards, and guidelines as well as actively participating in and attending employee meetings and completing required training programs in a timely manner.
  • Ability to promote, work, and act in a manner consistent with the mission of THAC.
  • Ability to make customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships.
  • Ability to efficiently work at a fast pace with strong detail orientation, multi-tasking skills, organizational skills, the ability to exercise judgment, raise questions to management, and adhere to cash handling procedures.

Education or Formal Training:

  • A minimum of one (1) year of experience working handling cash and providing customer service in a retail, banking, or other similar environment.
  • An equivalent combination of education and experience may be substituted on a year-to-year basis.

Additional Requirements/Licenses/Certifications:

  • All new hires must have or obtain a CPR/AED Certification within the first six (6) months of hire.
  • Must have reliable transportation.
  • Candidates must pass a criminal background check.

Working Conditions

Working Environment:

This job operates in a professional, climate controlled, fast-paced office environment with prolonged periods of sitting.  This role will work specified hours as dictated by the needs of the Town Hall Arts Center at the discretion of the Patron Experience Manager. Applicant must have ability to fill either of the outlined shifts Weekend or Weekday (outlined in Essential Duties/Responsibilities) The number of hours available for this role will max out at 100 per month, with hours equating to an average of around 20 per week. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.  This is a part-time role looking for (2) candidate who can fill either of the following schedules:

Weekend Schedule Between Shows: Saturday, Sunday, Monday (10:45-4p)
During Shows: Friday (9:45-5pm), Saturday (9:45-4p), Monday (9:45-5p)

Weekday Schedule: Tuesday-Thursday (9:45am-5pm)

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files, open filing cabinets and bend. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.  Employee will be responsible for placing >25lbs signage on front sidewalk (on wheels).  

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Town Hall Arts Center is an Equal Opportunity Employer.


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