Policies

 

Our Privacy Policy

Your privacy is critically important to us.

Town Hall Arts Center is located at:

Town Hall Arts Center
2450 West Main Street
Littleton CO 80120
303-794-2787

It is Town Hall Arts Center’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://townhallartscenter.org/ (hereinafter, “us”, “we”, or “https://townhallartscenter.org/”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, Town Hall Arts Center collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Town Hall Arts Center’s purpose in collecting non-personally identifying information is to better understand how Town Hall Arts Center’s visitors use its website. From time to time, Town Hall Arts Center may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Town Hall Arts Center also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Town Hall Arts Center only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Town Hall Arts Center’s websites choose to interact with Town Hall Arts Center in ways that require Town Hall Arts Center to gather personally-identifying information. The amount and type of information that Town Hall Arts Center gathers depends on the nature of the interaction. For example, we ask visitors who sign up to purchase tickets at https://townhallartscenter.org/ to provide a username and email address.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Town Hall Arts Center and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Protection of Certain Personally-Identifying Information

Town Hall Arts Center discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Town Hall Arts Center’s behalf or to provide services available at Town Hall Arts Center’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Town Hall Arts Center’s website, you consent to the transfer of such information to them. Town Hall Arts Center will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, board of directors, contractors and affiliated organizations, as described above, Town Hall Arts Center discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Town Hall Arts Center believes in good faith that disclosure is reasonably necessary to protect the property or rights of Town Hall Arts Center, third parties or the public at large.

If you are a registered user of https://townhallartscenter.org/ and have supplied your email address, Town Hall Arts Center may occasionally send you an email to tell you about new shows and events, solicit your feedback, or just keep you up to date with what’s going on with Town Hall Arts Center. We primarily use our website to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Town Hall Arts Center takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

Town Hall Arts Center may collect statistics about the behavior of visitors to its website. Town Hall Arts Center may display this information publicly or provide it to others. However, Town Hall Arts Center does not disclose your personally-identifying information.

Cookies

To enrich and perfect your online experience, Town Hall Arts Center uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Town Hall Arts Center uses cookies to help Town Hall Arts Center identify and track visitors, their usage of https://townhallartscenter.org/, and their website access preferences. Town Hall Arts Center visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Town Hall Arts Center’s websites, with the drawback that certain features of Town Hall Arts Center’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Town Hall Arts Center’s use of cookies.

E-commerce

Those who engage in transactions with Town Hall Arts Center – by purchasing Town Hall Arts Center’s tickets and/or signing up for classes, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Town Hall Arts Center collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Town Hall Arts Center. Town Hall Arts Center does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes

Although most changes are likely to be minor, Town Hall Arts Center may change its Privacy Policy from time to time, and in Town Hall Arts Center’s sole discretion. Town Hall Arts Center encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Last updated: 01/13/2020

In compliance with the Americans with Disabilities Act (1990), Town Hall is fully accessible, including front doors which can be automatically activated, accessible ramps, an accessible restroom on the lobby level, and an elevator to the performance level.

Town Hall offers accessible seating on the floor level of the theatre for patrons who cannot physically access stairs, or who are wheelchair bound. Patrons can choose to transfer from a wheelchair to the accessible theatre chairs, or the chairs can be removed to allow space for a wheelchair. For patrons with walkers, our volunteers and House Managers will store walkers back stage during the performance, and bring them back to the patron at intermission and at the end of the show. Accessible seats on the floor level of the theatre are located in the front row of the Value seats in sections I (1) and IV (4).

Additionally, in compliance with the ADA, accessible seats are available for purchase during all Box Office Hours, and online 24 hours a day. The seats are clearly marked with ADA approved icons, and include a pop-up statement that inform patrons the seats are reserved for whose needing accessible seating.

As with all seats, accessible seats are available on a first-come-first-served basis

Last updated 10/24/2019

Fixed Series package holders

Fixed Series package holders will be permitted to exchange their tickets up to 24-hours before their scheduled performance time with no fees.  They will be given comparable seats to their normal package seats based on availability. There is an upgrade fee charged for Fixed Series package holders that exchange from a cheaper performance rate (Thursday or Sunday evening) to a higher price performance rate (Friday/Saturday evenings and Saturday/Sunday matinees). There will also be an upgrade fee for Fixed Series package holders who exchange from a lower priced seating option (Preferred or Value) to a higher priced seating option (Preferred or Premium). However there is no refund given for exchanging from a higher price ticket to a lower price ticket.

Any and all additional (individual) seats purchased by Fixed Series package holders will be subject to the Individual Ticket holders exchange fees and policies (including tickets purchased with “Bring a Friend Half Price” coupons).

 

Individual Ticket holders

Patrons who purchase Individual Tickets will be allowed to exchange their tickets up to 24-hours before their scheduled performance and will incur a $4 exchange fee per ticket. There will be an additional upgrade fee attached for Individual Ticket holders that exchange from a cheaper performance rate (Thursday or Sunday evening) to a higher price performance rate (Friday/Saturday evenings and Saturday/Sunday matinees). There will also be an upgrade fee attached for Individual Ticket holders who exchange from a lower priced seating option (Preferred or Value) to a higher priced seating option (Preferred or Premium). However there is no refund given for exchanging from a higher price ticket to a lower price ticket.

 

All exchanges must be made within the same production and season in which the original tickets were purchased. No exchanges between differing productions or future seasons will be permitted. Events which have only one (1) performance (such as concerts) are not subject to exchanges and will follow the Ticket Refund policies and Procedures.

 

Exceptions to any and all exchange policies are at the discretion of the Box Office Manager

 

Last updated 10/24/2019

Patrons buying a group of 10 or more tickets will receive a discount equal to five dollars ($5) off the full price of the ticket. This discount cannot be combined with any other discounted ticket price (such as Student/Senior of “Bring a Friend Half Price” coupons). The $2 per ticket commission fee will still be added on to the cost of each ticket.

 

Established or Incorporated Groups

For groups that are established or incorporated (such as Senior Living establishments or community groups) a reservation can be made without payment. Final count and payment will be due one month (30 days) prior to the performance date. This can be flexible with permission of the Box Office Manager, but final numbers and payment must be made at least 2 weeks (14 calendar days) prior to the performance.

 

Non-established Groups

A non-established group will receive the same group rate discount on the price of the tickets but must make payment at the time of reservation. No tickets will be held without payment.

 

All group sales are subject to Exchange and Cancellation policies and procedures.

 

Last updated 10/24/2019

The Town Hall Arts Center and Stanton Art Gallery are open for business Monday through Friday from 8:00am to 5:00pm. Additionally the building is open for performances 1 hours prior to curtain of any scheduled performance and for any scheduled special events.

The Box Office is open for business from Monday through Friday from 10:00am to 5:00pm during the regular performance season. During the summer when there are no regularly scheduled events, the Box Office will be open Monday through Friday from 10:00am to 4:00pm. This is subject to change based on need.

The Box Office will open for day-of-show business one (1) hour before curtain on dates with a scheduled performance.

 

Last updated 10/24/2019

Rush Tickets

There will be 10 Rush Tickets available to all main stage and concert performances. The tickets will be $10 each and will go on sale when the Box Office opens 1 hour before curtain. Only two (2) tickets will be sold per patron per performance (ex: one person cannot purchase 6 Rush Tickets for their friends who are meeting them at the theatre later). The Rush Tickets will be in the Value seats, on the side, in section I (1) or IV (4). No more than the 10 tickets will be available at the Rush Ticket price at any given performance.

 

Industry Tickets

Theatre professionals can purchase one (1) half-price ticket to any performance when the Box Office opens 1 hour before curtain. They must show a recent headshot and resume (which will be returned to them) in order to receive the discount. The half-price ticket is equal to 50% off the full price of the seat they are purchasing and cannot be combined with any other discounts.

 

Rush Tickets and Industry tickets are not subject to Exchange and/or Refund policies and procedures. All sales are final.

 

Last updated 10/24/2019

Patrons who purchase individual tickets will be permitted to cancel tickets up to 24-hours prior to their scheduled show time. If the patron agrees to an account credit, they will receive a 100% refund (minus the $2 per ticket commission fee) which will be credited to their account, available to be used against future purchases. If they request cash/credit/check refund, they will

receive a 65% refund (minus the $2 per ticket commission fee).

The $2 per ticket commission fee is non-refundable in all cancellation/refund circumstances except in circumstances approved by the Box Office Manager.

For sales paid for by credit card: If the sale is more than a month (30 days) old the refund will be issued by check request instead of a refund to the credit card. The check request process can take 7-10 business days. Any requested refund within a month (30 days) of the original sale will be refunded to the credit card directly.

For sales paid for by cash or check: All refunds for sales in which the purchase was made by cash or check will be issued by check request. The check request process can take 7-10 business days.

 

Last updated 10/24/2019

Patrons who purchase Individual Tickets will be allowed to exchange their tickets up to 24-hours before their scheduled performance and will incur a $4 exchange fee per ticket. There will be an additional upgrade fee attached for Individual Ticket holders that exchange from a cheaper performance rate (Thursday or Sunday evening) to a higher price performance rate (Friday/Saturday evenings and Saturday/Sunday matinees). There will also be an upgrade fee attached for Individual Ticket holders who exchange from a lower priced seating option (Preferred or Value) to a higher priced seating option (Preferred or Premium). However there is no refund given for exchanging from a higher price ticket to a lower price ticket.

All exchanges must be made within the same production and season in which the original tickets were purchased. No exchanges between differing productions or future seasons will be permitted. Events which have only one (1) performance (such as concerts) are not subject to exchanges and will follow the Ticket Refund policies and Procedures.

Exceptions to any and all exchange policies are at the discretion of the Box Office Manager

Last updated 10/24/2019

Due to the configuration of Town Hall’s performance space, and the necessity to walk across the stage to access the seats, no late seating will be allowed once the House Manager has closed the house and handed it over to the Production Stage Manager. Audience members who arrive late will be allowed to sit in the Stanton Art Gallery and watch Act 1 on the Closed Circuit Television. They will then be allowed to enter the theatre at intermission for Act 2. Any patrons who arrive late are subject to the Refund and Exchange policies and any exceptions to these will be at the discretion of the Box Office Manager.

Last updated 10/24/2019

If you have any other questions, please call THAC at 303.794.2787, ext. 5 or email boxoffice@townhallartscenter.org.